Checkin.coffeeSuite.coffee
Reports and communications

Customise Checkin emails

Adapt verification, confirmation, change, cancellation, arrival and stay messages by language.

1 min readUpdated Aug 23, 2026

Adapt guest messages by language while preserving booking references, variables and secure links.

Before you start

  • Confirm the primary language in Settings.
  • List only the guest languages the property can maintain.
Checkin email-template list with primary language and customisation status.
Email templates retain the protected Suite base and allow controlled language-specific content.

Keep the protected Suite base

Customise sender and content while retaining booking references, variables and secure links. Empty fields inherit the protected template.

Work by language

Review the primary version first, add only required guest languages and preview the final result before relying on a custom translation.

Follow the real event

Messages describe Checkin operations and guest self-service. They do not execute charges, collect deposits or issue invoices.

Step by step

  1. Open Settings and then Emails.
  2. Choose verification, confirmation, change, cancellation or arrival content.
  3. Review sender and the primary-language version first.
  4. Add or edit only the necessary language versions.
  5. Preview variables, dates and secure links before relying on the template.

Final check

  • Required variables remain present.
  • Content matches the real booking event.
  • Every maintained language has been reviewed.
Tip: Reset an outdated translation when inheriting the protected platform version is safer.